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CUSTOMER SERVICE

ORDERING SHIPPING & RETURNS SAFETY & PRIVACY
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ORDERING

Sales Tax

At OpticsBestBuy , sales tax is only charged in the state of New York at a rate of 8.875%.
NO sales tax is charged outside of New York. No sales tax is charged on gift certificates shipped to an address outside the state of New York.

Payment Options

OpticsBestBuy accepts American Express, VISA, MasterCard, and Discover, PayPal, money orders, and purchase orders (must contact us at sales@itargetmarketing.com to establish credit account first on purchase orders). We will accept bank wire transfers for an additional fee of $45.00 plus any fees your bank charges you to do the wire. Please place all wire orders by phone at 347-927-4879 or email sales@opticsbestbuy.com.

Telephone Orders

We encourage you to order online for the fastest possible service, but please feel free to call in your order. Call us at 347-927-4879, 8am–5pm Central Standard Time, Monday – Friday.

International Orders

We ship worldwide and verify every order for your protection. Using American Express gives us with the ability to verify international credit cards on orders over $200 the fastest. The use of cards other than American Express may delay the shipment of your international order because of their manual verification process. For all international orders (including U.S. territories outside of the U.S.) or orders placed with non-US issued credit cards other than American Express we require a copy of the front and back of your credit card, as well as our credit card authorization form. You may fax these docs to 206-426-2380 or email them as a scanned document to sales@argustactical.com and we will charge your card the amount of the order PLUS the cost of freight. Your non-American Express international order will not be shipped until we receive the documents listed above.
You are responsible for any customs and brokerage fees, taxes and duties that are imposed when these goods are imported into your country.
All prices on our site are in U.S. dollars.
OpticsBestBuy does NOT accept RETURNS on International orders, but will consider exchanges.

Export Policy & Restrictions

The sale, transfer, or shipment outside of the U.S. of any product is prohibited or restricted for export without the proper export licensing. OpticsBestBuy will not sell to anyone who intends to export the following products, unless authorized by or having proper license from the U.S. government: Generation 2, 3, 4, or 5, night vision equipment and accessories, thermal imaging equipment, holographic sights, laser sights, red dot sights, bore sights, riflescopes, etc. Some U.S. government agencies may be exempt. Each sale will be considered on a case-by-case basis.

Military & Law Enforcement

OpticsBestBuy offers FREE USPS PRIORITY SHIPPING to U.S. military APO/FPO/AAO/AEO addresses on orders over $59.95!

Ordering & Shipping Confirmation

After ordering, you will receive two email confirmations.
First, we will confirm receipt of your order within a few minutes of ordering. Second, you will be notified when your order ships.
All orders placed by credit card are subject to address verification by our Credit/Fraud Team. International orders may take longer to ship because of the verification process - see International Orders.
OpticsBestBuy reserves the right to decline your order for any reason.
If you have any questions regarding your order please call us at 347-927-4879 or email us at sales@opticsbestbuy.com.

Gift Certificates

OpticsBestBuy gift certificates are available in denominations of $25, $50, $75 and $100 and will not be taxed. Gift certificates are shipped via USPS First Class only.


SHIPPING & RETURNS

Shipping Methods & Costs

FREE UPS GROUND SHIPPING in the contiguous United States. UPS is our preferred shipping partner. We ship all domestic orders by UPS. If you must have your order shipped differently, please contact us by phone 347-9ARGUS9 or email sales@opticsbestbuy.com.
FREE USPS PRIORITY SHIPPING to U.S. military APO/FPO/AAO/AEO addresses on orders over $59.95! USPS shipping is not available to residential addresses in the contiguous U.S.
Most in-stock orders are shipped within 1-2 business days from our Texas warehouse.
We will contact you with the shipping time estimate in the unlikely event we are unable to fulfill your order right away.

UPS offers the following shipping options:
Shipping Method Cost When items will arrive
Ground Service $8.95 5-7 business days, excluding holidays
2 Business Days $16.95 Arrives in two business days when ordered before 9pm ET, Monday–Friday, excluding holidays
Next Business Day $26.95 Arrives next business day when ordered before 9pm ET, Monday–Friday, excluding holidays

Prices above are averages. Our software will calculate the actual cost based on weight during check out.

Returns & Exchanges

To return or exchange an item, please follow these simple steps:
1. Repack the product in its original packaging, if possible, with the packing slip.
2. Obtain a return authorization (RA) number by calling Customer Service at 347-927-4879 or email us at sales@argustactical.com.
3. Include the RA number in the return shipping address that we provide to you.


For your security, please return your product with an insured courier (ie, FedEx, UPS, USPS) and retain your receipt. OpticsBestBuy is not responsible for items damaged or lost in transit.
We do not provide return labels. If you receive a product in error or there is a problem with the order, please contact our Customer Service Team at 347-927-4879.

OpticsBestBuy Guarantee

We stand behind our products, our service and our commitment to you, our customer. We understand that sometimes a product may not perform to your expectation or may be flawed or defective due to manufacturing or damage in transit.
OpticsBestBuy has a specialized and highly service oriented return policy. If, for any reason, you are not fully satisfied with your purchase, please do not hesitate to let us know and we will exchange it or issue a gift certificate or refund.


SAFETY & PRIVACY

Privacy Policy

OpticsBestBuy is committed to privacy and security for all of our clients. Because we respect your right to privacy, we have developed a Privacy Statement as indicated below.

Personal Information

Under no circumstances do we transfer your email address to any other company, nor do we collect any personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs.
There are two ways you can provide us with and consent to our collection of certain personal information:
E-mail Request
Links throughout our site provide you with the opportunity to contact us via e-mail to ask questions, request information and materials, or provide comments and suggestions. You may also be offered the opportunity to have one of our Sales Representatives contact you personally to provide additional information about our products or services. To do so, we may request additional personal information from you, such as your name and telephone number, to help us satisfy your request.
Enrollment
You may choose to enroll for one of our products or services, we will request certain information from you. Depending on the type of product or service that you request, you may be asked to provide different personal information. For certain products and services, we may require your name, address, telephone number, e-mail address, and credit card number. Other products and services may require different or supplemental information from you in order to apply.


Statistical Information About Your Visit

Information obtained while visiting our site does not identify you personally, but rather about a visit to our site. We may monitor statistics such as how many people visit our site, which pages people visit, and from which browsers people use. We use these statistics about your visit to help us improve the performance of our web site.

Your Ability to Opt-Out

Periodically we notify our customers of new products, announcements, and updates. If you would like to opt-out, please contact us at sales@argustactical.com.

Secure Ordering

All transactions made on OpticsBestBuy.com are safe.

Updating Your Information

For updating your mailing address, email address, name change or telephone number click on My Account where you can log into your account to review and update your personal information.


SERVICES

Gift and Product Suggestions

Bird watching
Sports
Theatre
Hunting

How To Buy Guide

We offer expert advice on how to choose the right product for you. OpticsBestBuy offers the information needed to help you make a smart buying decision. Simply click on the links below to get started:
How to buy Binoculars
How to buy Spotting Scopes
How to buy Night Vision
How to buy Rifle Scopes


OpticsBestBuy Best Deal Guarantee

What makes a GOOD BUY – a BEST BUY – is a great PRICE. That is why you can be assured that our pricing is either the best or up to 30% lower than other optics retailers for like products.
If, prior to purchase you find an identical product advertised on the internet for an in-stock item at another retailers website (Authorized US Dealer for particular brand and product) as displayed on our site, we will match or beat the price (at our discretion) in order to earn your business.

IMPORTANT!: There are different sites and individuals on the internet (particularly on e-Bay(link)) that sell products that are obtained via “grey market” channels. These are products that enter commerce either via theft from a manufacturer, knock-off reproduction or through other channels that are not authorized by the brand’s distribution channel. Even though the item may be advertised as containing a manufacturer’s warranty, quite often the warranty is void because it was not sold through an authorized channel. Accessories may be missing as well and/or available for an extra charge.

OpticsBestBuy is an Authorized Dealer for all the products that it displays and sells on its pages. We believe in giving you, our customer the BEST BUY Best Deal possible.

Here’s what you do:
• Gather your information on the product you are purchasing
• Record the item number and description of the item
• Record the link where you see the product’s price advertised
• Make sure the price you are looking at includes or does not include shipping
• Call us at 347-927-4879 or email us at sales@opticsbestbuy.com with your information or fill out the form below (form coming soon).

Real Time Inventory Status

Coming soon.

Customer Forum / Live Chat

Coming soon.

CONTACT US

Email

sales@opticsbestbuy.com

Call

347-927-4879

Mail

OpticsBestBuy
POB 640334
Bayside, NY 11364
United States

Press Contact

Coming soon.

Merchandise Vendor Inquiries

Coming soon.

Advertising Inquiries

Coming soon.

Sincerely,
OpticsBestBuy Customer Service Team
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