Shipping Methods & Costs
OpticsBestBuy is pleased to offer
FREE GROUND SHIPPING on orders over $59.00 to the Continental United States of North America (this excludes Hawaii and Alaska).
We select the best and fastest shipping method to send your order. If you must have your order shipped differently, please contact us by phone
817-453-0831 or
email sales@opticsbestbuy.com.
We use
USPS PRIORITY SHIPPING for shipments to
U.S. military APO/FPO/AAO/AEO addresses. USPS shipping is not available to residential addresses in the Continental U.S.
Any order that has an address correction or change, after the item has been shipped, will be charged a minimum $15 processing fee.
Canada's default shipping is
FedEx (
for most packages approx. from $20.00 to $40.00). Also see
International Orders section for more information.
Business days are Monday through Friday, excluding holidays as determined by carriers. Most in-stock orders received before 1pm central time are processed the same day. Orders received after 1pm may be processed the same day otherwise the following business day. Some credit card orders may be delayed due to fraud verification.
We will contact you with the shipping time estimate in the unlikely event we are unable to fulfill your order right away.
| We offer the following shipping options: |
| Shipping Method |
When items will arrive |
| Ground |
Arrives in 3–6 business days, Monday–Friday, excluding holidays |
| Expedited Ground |
Arrives in 2–4 business days, Monday–Friday, excluding holidays |
| 2nd Day |
Arrives in two business days, Monday–Friday, excluding holidays |
| Overnight |
Arrives next business day, Monday–Friday, excluding holidays |
Our software will calculate the actual shipping cost based on weight during check out.
Returns, Exchanges & Refunds
If you are not 100% satisfied with your optics product for any reason,
OpticsBestBuy will accept returns or exchanges within
45 days of your date of purchase for US customers. You may return or exchange your product in its original packaging within 20 days of your purchase date for a full refund (no restocking fee) LESS SHIPPING CHARGES. Shipping and handling cannot be reimbursed, so please be aware that if you are purchasing a product that has "Free Shipping" our actual shipping costs will be deducted from your return refund. Items returned within 20 days of purchase date pay no restocking fee. Items must be returned in NEW CONDITION. They must be unopened and unused and resalable.
OpticsBestBuy reserves the right to charge a minimum
15% restocking fee in any of the circumstances listed below:
- Any item that has been removed from its blister packaging or that has been scratched or that looks as if it has been used.
- Any items returned AFTER 20 days of the date of purchase, regardless of the reason for the return. If we shipped the wrong item, we should be contacted immediately and the product must be returned to us within 20 days of the purchase date or customer will incur the 15% restocking fee. We will NOT accept any returns after 45 days from the date of purchase.
- Any item returned without an RA number (see instructions below on how to obtain RA number).
A 5% restocking fee will be charged on all items over $1000.00.
Upon receiving your merchandise, inspect it immediately before the carrier leaves. If you see damage or missing parts, contact us at once and refuse the package.
To return or exchange an item, please follow these simple steps:
1. Repack the product in its original packaging with the packing slip.
2. Obtain a return authorization (RA) number by calling Customer Service at 817-453-0831 or email us at
sales@opticsbestbuy.com.
3. Obtain return shipping address information at the Customer Service number/email above.
For your security, please return your safely wrapped product with an insured and trackable courier (ie, FedEx, UPS, USPS) insured for the full value and retain your receipt. All charges related to the return of products to
OpticsBestBuy are the responsibility of the customer. We do not provide return labels. For all international exchanges, the
customer is responsible for freight both ways.
If you receive a product in error or there is a problem with the order, please contact our Customer Service Team at 817-453-0831 within 48 hours.
OpticsBestBuy is not responsible for items damaged or lost in transit. We are unable to issue product replacement or compensation until an insurance claim has to been settled by the carrier.
Once we receive your return, we will process within 5-10 business days.
OpticsBestBuy DOES NOT accept returns on the following:
- Items that have been mounted or assembled
- Items returned to us in not resalable condition
- Special order items
- Items you received as a gift (we will give in store credit instead)
- International orders (we will consider exchanges)
OpticsBestBuy Guarantee
We stand behind our products, our service and our commitment to you, our customer.
We understand that sometimes a product may not perform to your expectation or may be flawed or defective due to manufacturing or damage in transit.
OpticsBestBuy has a specialized and highly service oriented return policy (see above). If, for any reason, you are not fully satisfied with your purchase, please do not hesitate to let us know and we will exchange it or issue a gift certificate or refund.